Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions under which Magic Eden Guide, Registration No: 76660953, located at 871 Wilson Fork South Olivia, CR2 8EN, United Kingdom, processes refund requests for services and products purchased through our website at https://magiceden.ing-international.com/.

We are committed to ensuring customer satisfaction while maintaining fair and transparent refund procedures. Please read this policy carefully before making any purchases.

2. Scope of Refund Policy

2.1 Applicable Services and Products

This Refund Policy applies to the following services and products offered by Magic Eden Guide:

• Premium membership subscriptions
• Educational courses and tutorials
• E-books and downloadable guides
• Consultation services
• Webinars and online workshops
• Any other paid services or digital products we offer

2.2 Free Services

Our free content, including blog articles, newsletters, and general website access, are provided without charge and are not subject to refunds.

3. Refund Eligibility Criteria

3.1 General Eligibility

To be eligible for a refund, you must meet the following criteria:

• Request must be submitted within the applicable refund period (see Section 4)
• Provide valid proof of purchase (order number, receipt, or transaction ID)
• Provide a clear reason for the refund request
• Comply with our Terms and Conditions
• Not have violated any of our policies

3.2 Non-Refundable Circumstances

Refunds will NOT be granted in the following circumstances:

• Request made after the applicable refund period has expired
• Customer has fully consumed or downloaded all digital content
• Services have been fully rendered
• Subscription cancellation requests (see Section 5 for subscription policies)
• Customer dissatisfaction based on subjective preferences
• Technical issues on customer's end (incompatible devices, internet connectivity, etc.)
• Change of mind after service completion
• Violations of our Terms and Conditions
• Fraudulent or abusive refund requests

4. Refund Periods by Product Type

5. Subscription and Recurring Payments

5.1 Subscription Cancellations

For recurring subscription services:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for partial subscription periods
• You retain access until the end of the paid period
• No automatic refunds upon cancellation

5.2 First-Time Subscriber Refund

First-time premium subscribers may request a full refund within 7 days of initial purchase if:

• Less than 10% of premium content has been accessed
• No premium features have been extensively utilized
• This is your first subscription with us

5.3 Renewal Charges

Automatic renewal charges are non-refundable unless:

• You can demonstrate that the renewal was unauthorized
• There was a technical error in processing
• Request is made within 48 hours of the renewal charge

6. How to Request a Refund

6.1 Refund Request Process

To request a refund, follow these steps:

1. Contact Us: Send an email to info@magiceden.ing-international.com with "Refund Request" in the subject line
2. Provide Information: Include the following details:
   • Your full name
   • Email address associated with the purchase
   • Order number or transaction ID
   • Product or service purchased
   • Date of purchase
   • Detailed reason for refund request
   • Any supporting documentation
3. Await Response: We will acknowledge your request within 2 business days
4. Provide Additional Information: We may request additional information or documentation
5. Resolution: We will process your request and notify you of the outcome within 7-10 business days

6.2 Required Documentation

Depending on your refund request, you may need to provide:

• Proof of purchase (receipt, confirmation email, transaction statement)
• Screenshots or evidence of technical issues (if applicable)
• Detailed explanation of the issue
• Account information for verification

7. Refund Processing

7.1 Approval Process

Once we receive your refund request:

• We will review your request within 5-7 business days
• We may contact you for additional information
• You will receive an email notification of approval or denial
• If denied, we will provide a detailed explanation

7.2 Refund Methods

Approved refunds will be processed using the original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Other Payment Methods: Processing time varies by provider

7.3 Partial Refunds

In certain circumstances, we may offer partial refunds:

• When services have been partially utilized
• For subscription cancellations with usage beyond trial period
• When digital content has been partially accessed
• At our discretion based on individual circumstances

8. Special Circumstances

8.1 Technical Issues

If you experience technical issues preventing access to purchased content or services:

• Contact our support team immediately
• We will attempt to resolve the issue within 48 hours
• If unresolved, a refund may be issued
• Provide detailed information about the technical problem

8.2 Medical or Emergency Situations

We understand that unforeseen circumstances may arise. In cases of medical emergencies or other exceptional situations:

• Contact us with documentation of the situation
• We will review on a case-by-case basis
• We may offer refunds, credits, or rescheduling options
• Requests must be made within reasonable timeframes

8.3 Duplicate Purchases

If you accidentally make duplicate purchases:

• Contact us immediately
• Full refund will be provided for duplicate transactions
• Provide proof of both transactions
• Request must be made within 30 days

9. Chargebacks and Disputes

9.1 Chargeback Policy

If you initiate a chargeback with your payment provider:

• Your access to services will be immediately suspended
• We encourage contacting us first to resolve issues
• Unjustified chargebacks may result in account termination
• We reserve the right to dispute unfounded chargebacks

9.2 Payment Disputes

For payment disputes:

• Contact us before initiating disputes with payment providers
• Provide all relevant documentation
• We will work to resolve the issue amicably
• Most disputes can be resolved within 14 business days

10. Credits and Exchanges

10.1 Account Credits

Instead of a refund, we may offer:

• Account credits for future purchases
• Extended subscription periods
• Access to alternative products or services
• Complimentary upgrades

10.2 Product Exchanges

In some cases, we may allow exchanges:

• Exchange for different course or product of equal value
• Upgrade to higher-tier service with price difference payment
• Subject to availability and eligibility

11. Customer Service and Support

Before requesting a refund, we encourage you to:

• Contact our customer support team
• Review our FAQ and help documentation
• Allow us to address technical issues
• Explore alternative solutions

Many issues can be resolved quickly through our support channels, potentially eliminating the need for a refund.

12. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be:

• Posted on our website with an updated effective date
• Communicated to existing customers via email for material changes
• Applied to purchases made after the modification date

Purchases made before policy changes remain subject to the policy in effect at the time of purchase.

13. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. Depending on your jurisdiction, you may have additional rights including:

• Right to cancel within cooling-off period
• Right to refund for faulty or misdescribed products
• Right to repair or replacement
• Consumer protection rights under local legislation

14. Abuse Prevention

We reserve the right to refuse refunds if we detect:

• Patterns of excessive refund requests
• Fraudulent activity
• Abuse of refund policy
• Violation of Terms and Conditions
• Attempts to access content with intent to refund

Accounts found engaging in refund abuse may be permanently suspended.

15. Contact Information for Refund Requests

16. Acknowledgment

By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with this policy, please do not make any purchases.

Last Updated: January 1, 2025